Terms and Conditions

With more than 60 years in the WA club and hospitality sector, Cubs WA Inc (Hospitality Alliance Training) offers industry-tailored non-accredited courses to help you receive a quality learning outcome.

1. Service for Payment Guarantee

Hospitality Alliance Training (Clubs WA) agrees to:

  • Remain current and compliant with all training courses
  • Guarantee to complete the training and/or assessment throughout your training period.
  • Provide information on the assessment process
  • Ensure trainers and assessors are suitable qualified
  • Assess and provide feedback on submitted assessment tasks
  • Issue AQF certification documentation upon successful completion of your Nationally Recognised training course
  • Provide two (2) attempts at your assessment before a Not Yet Competent assessment is made
    • Provide further support to assist in reassessment to establish Competence
    • Advise you through email of any changes to agreed services

 

2. Enrolment

Fees are payable in advance.  You will not be issued with a Certificate/Statement of Attainment until course fees are paid in full.

Enrol online at www.hospitalityalliancetraining.edu.au:

  • Register your details, including user name and password, by completing the online registration form
  • Choose your training course/s
  • Make payment through use of Credit Card, PayPal or a supplied prepaid voucher code
  • An automated email tax invoice/receipt is generated once enrolment has been processed and payment has been approved
  • An automated email is generated containing confirmation of your enrolment and your user name
  • Training is able to be commenced immediately upon receipt of the confirmation email
  • Students are initially limited to a period of 60-days to complete their training and assessment.
    • Extensions are permitted following consultation with the Hospitality Alliance Training assessment team.

Note:  Once commenced, your course is non-transferable to another person.

 

3. Authenticity

By accepting the terms and conditions of the Course Enrolment, you are warranting that you are the person completing this course and you give consent to Hospitality Alliance Training to verify information disclosed in this application.

You will be required to make a declaration in the presence of an Approved Person that you completed the assessment using an Authenticity Declaration form that we will provide at the successful conclusion of your training.

If it is established that you were not the person actually completing the assessment, any Statement of Attainment issued will be revoked and the Licensing Authority in your State will be contacted.

 

4. Unique Student Identifier (USI)

Everyone undertaking a nationally recognised training course requires a USI in order to receive their qualification or statement of attainment.  USI’s can be obtained from www.usi.gov.au.

The Unique Student Identifier (USI) is a reference number made up of 10 numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create
  • stays with you for life

Clubs WA ensures the security of your Student Identifier and all related documentation under its control, including information stored in its student management systems

Your USI will not be included on your Statement of Attainment.

 

5. Student Requirements

  • Valid email account
  • Access to the internet
  • PC, Mac, Android, iPad, iPhone
  • Adobe Reader
  • Printer
  • Speakers or Headphones
  • Preferred Browsers:
    • Mozilla Firefox (1.5+)
    • Google Chrome
    • Internet Explorer (10+)

 

6. Student Access to Records

All students have timely access to current and accurate records of their participation. Students seeking advice concerning their course participation should in the first instance contact Hospitality Alliance Training.

 

7. Language, Literacy and Numeracy Skills (LLN)

Clubs WA training courses require a minimum level of English language, literacy and numeracy skills; however we recognise that some learners may require more assistance than others.

Appropriate concessions will be made for language, literacy and numeracy issues where those concessions do not compromise the requirements of the Training Package and integrity, equity and fairness of the assessment.

If you believe you may have language, literacy or numeracy issues with your training, notify Clubs WA prior to or during the enrolment process.  If you request additional assistance, it will be provided with appropriate advice, support and guidance necessary for you to meet the requirements of the relevant training product.

All assistance will be offered in a discrete manner using the principles of fairness and flexibility of workplace assessment.

There is no charge for the assistance provided by Clubs WA.

 

8.  National Recognition

Clubs WA provides credit to learners for units or modules where evidenced by AQF certification documentation or an authenticated VET transcript, unless licensing or regulatory requirements prevent this.

 

9.  Recognition of Prior Learning

Recognition of Prior Learning (RPL) is offered to all students enrolling in Hospitality Alliance Training courses and is provided against the units of competency (elements and performance criteria) as described in the relevant endorsed training package.

To apply for RPL, contact Hospitality Alliance Training for an Application Pack and fee schedule.

 

10.  Confidentiality and Privacy

The information provided to us is considered confidential and will not be sold or divulged to any third party except:

  • to the extent specifically required by law
  • to the extent specifically required as an RTO for compliance purposes
  • where a learner’s training is being provided in conjunction with another training institution or company and the learner has identified those parties through their registration and/or course purchase – by accepting the terms and conditions the learner has agreed that a copy of the their statement of attainment may be provided to the identified training organisation or company except where the learner has specifically requested this to not occur

All reasonable efforts will be made to keep all information provided secure and to ensure that any of our employees or agents will not modify, reproduce, disclose or use that information without authorisation.

 

11.  Refunds

Hospitality Alliance Training will not refund fees paid in advance unless a training cancellation request is made in writing more than 7-days prior to expiry of the training course.

The following percentage of refund will apply to all training cancellations:

  • Where 20% or less of the course has been provided to the student, a 100% refund less an administration fee (20% of the total course) will apply.
  • Where between 20% and 50% of the course has been provided to the student, a 50% refund less an administration fee (20% of the total course) will apply.
  • Where 50% or more of the course has been provided to the student, no refund will apply.

Should Hospitality Alliance Training (Clubs WA) cancel a Course for any reason, students enrolled at the time Hospitality Alliance Training announces the cancellation will be entitled to a full refund, with no administrative charge or penalty.

In the case of a participant who wishes to withdraw from a Course or program due to illness or extreme hardship, Hospitality Alliance Training may, at its discretion, allow a refund of the fees once the person concerned produces satisfactory evidence of the circumstances of his/her withdrawal, such as medical certificates.

If a refund has been issued, under NO circumstances will a Statement of Attainment be granted for any units.

Clubs WA is not obliged to refund due to changes in legislation on a national or a state level that may affect delivery of units on scope through any mode.  Such situations will be assessed on a case-by-case basis.

Where a company or individual has paid training fees in advance and been issued with a voucher code, Clubs WA is not obliged to refund any fees if they are no longer required; however a transfer of any remaining credit to another training course offered by Clubs WA may be authorised at the discretion of Clubs WA.

 

12.  Complaints and Appeals

Clubs WA will manage and respond to all complaints and assessment appeals in a constructive and timely manner that is based on the principles of natural justice and procedural fairness by:

  • informing those involved of the allegations
  • providing those involved an opportunity to present their side of the matter
  • operating in a fair and unbiased way

There is no fee to lodge a complaint or appeal an assessment decision.

 

Appeals

Appeals against an assessment decision are accepted for a period no longer than 3 months following the competency decision.  Prior to submitting a formal appeal, the learner is encouraged to discuss with the assessor the reason for the assessment decision, at which time constructive feedback will be provided to the learner.

To appeal an assessment decision, complete and submit an Appeal Form obtained from Clubs WA.  Acknowledgment in writing will be provided within 5 working days of the date of submission and:

  • Your appeal will be reviewed by the original Assessor and a secondary Assessor within 10 working days using the following documentation:
    • Learner’s completed assessments
    • Marking guide criteria
    • Training record
    • You will be advised of the appeal outcome in writing within 5 working days of the decision along with the reason/s for the decision along with feedback on additional requirements for competency where the original assessment was upheld
    • If  a conflict of interest is identified during the appeal process, you will be offered another assessor to review the appeal
    • Where the outcome will take longer than 60 calendar days:
      • You will be advised in writing of the reasons, and kept regularly informed
    • If the appeal is unable to be resolved, you may request all appeal documentation be given to an appropriate party independent of Clubs WA and yourself for independent adjudication
    • Your appeal and outcome will be electronically attached to your training record
    • Potential causes of appeals will be identified and appropriate corrective action taken to eliminate or mitigate the likelihood of recurrence

 

Complaints

To lodge a complaint, complete and submit a Complaint Form obtained from Clubs WA.  Acknowledgment in writing will be provided within 5 working days of the date of submission and:

  • Your complaint will be reviewed within 10 working days
  • You will be advised of the complaint outcome in writing within 5 working days of the decision along with any action taken
  • If  a conflict of interest is identified during the complaint process, you will be offered another staff member to review the complaint
  • Where the outcome will take longer than 60 calendar days:
    • You will be advised in writing of the reasons, and kept regularly informed
    • If the complaint is unable to be resolved, you may request all complaint documentation be given to an appropriate party independent of Clubs WA and yourself for independent adjudication
    • Potential causes of complaints will be identified and appropriate corrective action taken to eliminate or mitigate the likelihood of recurrence

 

13.   Replacement Statements of Attainment

  • A replacement Statement of Attainment will be issued by email free of charge in PDF format.
  • A fee of $10 will be incurred for any different formats or an original certificate posted to you.

 

14.   Training Membership

All students completing training with Hospitality Alliance Training receive free 12 months training membership with Hospitality Alliance Training Clubs WA). Benefits of the training membership include:

  • Advice and assistance on any matters regarding the liquor and food industry
  • Exclusive offers from industry experts
  • Continuous involvement from Hospitality Alliance Training (Clubs WA) on various matters involving the hospitality industry

 

15. Privacy Notice – Collection of Data

Under the Data Provision Requirements 2012, Clubs WA is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by Clubs WA for statistical, regulatory and research purposes. Clubs WA may disclose your personal information for these purposes to third parties, including:

  • School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
  • Employer – if you are enrolled in training paid by your employer;
  • Commonwealth and State or Territory government departments and authorised agencies;
  • NCVER;
  • Organisations conducting student surveys; and
  • Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

  • Issuing statements of attainment or qualification, and populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including programme administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Student Declaration and Consent

  • Prior to purchasing a course you are required to declare that the information that you provide to Clubs WA, to the best of your knowledge, is true and correct.
  • You are required to consent to the collection, use and disclosure of your personal information in accordance with the Privacy Notice above.

 

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